Last Updated: May 30, 2025
At Alaphia Care, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and share your personal data.
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Collection, Use, and Sharing of Personal Information
We collect personal information to provide better healthcare services. The types of data we may collect include:
- Contact details (name, email, phone number)
- Appointment details
- Insurance and payment information (if applicable)
- Health-related data necessary for services
We do not sell or share your personal information for marketing purposes. However, we may disclose data under legal requirements or business operations, such as partnering with healthcare providers.
SMS Opt-in & Communication
Phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
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SMS Terms & Conditions
By opting in, you agree to receive SMS messages related to appointment reminders, billing, and other healthcare communications.
SMS Consent Communication
We respect your privacy, and the phone numbers collected via SMS consent will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages, you may receive:
- Conversational SMS
- Follow-up messages (e.g., appointment reminders)
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out at any time.”
Message Frequency
The number of SMS messages may vary depending on your interactions. You may receive up to [X] messages per week regarding appointments, billing, or health-related services.
Potential Fees
Standard message and data rates may apply, depending on your mobile carrier’s plan.
Opt-In Method
You can opt in to receive SMS messages by:
- Checking a box on our website (https://www.alaphiacare.com/)
- Providing consent via our healthcare registration forms
Opt-Out Method
You can opt out at any time by replying “STOP” to any message. Alternatively, contact us directly at 909-285-7375.
Help & Support
For assistance, reply “HELP” or contact our support team at 909-285-7375.
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Electronic Signature Disclosure
By electronically signing any documents on our platform, you acknowledge and agree that:
- Your electronic signature is legally binding.
- You consent to receive electronic communications.
- You may request paper copies of electronic documents by contacting our office.